Eligible products can be returned within the applicable return window if the following conditions apply:

✅ 1. When Can You Return an Item?

You may request a return if:

1️⃣ The product is physically damaged
2️⃣ It has missing parts or accessories
3️⃣ It is defective
4️⃣ It is different from the product description on Manosa.shop

🛠️ 2. Electronics & Appliance Returns

For products like:

• 📱 Smartphones

• 💻 Laptops

• 📺 Televisions

• ❄️ Air Conditioners

• 🧺 Washing Machines

• 🔌 Microwaves

If an issue is reported, we may schedule a technician visit through Manosa Home Services. Based on the technician’s report, we will process a refund or replacement, subject to our service terms.

📋 3. Conditions for Return Approval

Your return will be processed only if:

✅ The product was not damaged while in your possession
✅ The item matches what was originally shipped
✅ It is returned in its original condition, including:

• 🏷️ MRP tag (intact)

• 📦 Original box

• 📖 User manual

• 📃 Warranty card

• 🔌 All included accessories

⚠️ Note: If returning an electronic device, ensure you remove all personal data. Manosa is not responsible for any data left on the device.

🚫 4. Non-Returnable Items

Products marked as “Non-returnable” on the product page cannot be returned, except if:

❌ The product is damaged
❌ The product is defective
❌ The wrong item was delivered

In such cases, we will provide a full refund or replacement. We may arrange a pickup or verification before processing your request.

🔄 5. Replacements & Refunds

🔁 Replacements are only possible if:

• The same product is in stock with the same seller.

💳 If not, a refund will be issued to your original payment method or bank account within 7 working days of approval.

🌍 6. International Orders

🚫 Returns are not accepted for international orders.

✅ However, refunds are possible if:

• You contact customer service within 7 business days of delivery or estimated delivery.

🛑 7. Policy Misuse Warning

If a customer is found to be abusing the return policy through frequent returns, cancellations, or refusals, Manosa reserves the right to:

⚠️ Warn
🚫 Suspend
🔒 Block or terminate the account

📞 8. Need Help?

📅 If you've received a non-returnable product in damaged or defective condition, please contact us within 5 days of delivery.