1. Marketplace Overview

Manosa operates as a digital platform facilitating the sale of goods and services directly from businesses (Sellers) to individual consumers (Buyers). Manosa is not a direct party to the transaction but acts as an intermediary to ensure a secure and transparent environment.

2. User Eligibility

To participate in the Manosa Marketplace, users must:

• Be at least 18 years of age.

• Have a valid email address and mobile number.

• Agree to and comply with Manosa’s Terms of Service, Privacy Policy, and this Marketplace Policy.

3. Seller Requirements

Sellers on Manosa must:

• Provide accurate and complete product/service descriptions.

• Ensure all listed items are legally allowed and meet safety/compliance standards.

• Fulfill orders promptly and professionally.

• Maintain up-to-date stock information.

• Clearly state shipping, return, and warranty policies.

• Respond to customer inquiries within 24-48 hours.

Prohibited Seller Conduct Includes:

• Listing counterfeit, prohibited, or restricted items.

• Manipulating reviews or ratings.

• Misleading advertising or deceptive product claims.

• Sharing personal buyer data outside of the transaction scope.

4. Buyer Responsibilities

Buyers on Manosa must:

• Provide accurate delivery and contact information.

• Make timely payments for purchases.

• Respect seller policies (shipping times, return windows, etc.).

• Communicate respectfully and professionally with sellers.

Prohibited Buyer Conduct Includes:

• Initiating fraudulent chargebacks.

• Misuse of return/refund policies.

• Abusive or threatening behavior toward sellers or staff.